Shipping policy

We know that waiting for a part can hold up your project, so we aim to make every shipment as clear and reliable as possible. This policy explains how FRIOMOTOR processes, ships, and tracks orders.

Free Shipping

FRIOMOTOR provides free standard shipping on all orders. No standard shipping fee will be added at checkout.

Free shipping does not include customs duties, import taxes, brokerage fees, or other charges that may be imposed by the destination country.

Orders requiring expedited processing may incur additional charges. Customers with such requests can contact us via email before shipment.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been confirmed.

Custom-made and personalized orders require additional preparation time and are generally processed within 1–3 weeks. We will confirm the customization details with you before production begins.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During sales, holidays, or other high-volume periods, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Where Your Order Ships From

FRIOMOTOR fulfills orders from warehouses located in:

China
Germany
The United States

The shipping location for each order is selected according to the customer’s delivery address and current product availability. Orders are not necessarily shipped from the warehouse closest to the customer.

Products in the same order may occasionally be shipped separately if they are stocked at different warehouses. When this happens, you may receive more than one package and tracking number.

Delivery Estimates

Delivery times depend on the warehouse location, destination, product availability, and carrier service.

The estimated delivery period begins after the order has been processed and transferred to the carrier. It usually takes 7-15 days for shipping. Processing time and delivery time are separate.

Delivery estimates are not guaranteed. Weather conditions, customs inspections, carrier disruptions, remote delivery locations, public holidays, and other circumstances outside our reasonable control may affect delivery.

If we are unable to ship your order within the stated processing period, we will notify you and provide any cancellation or refund options required by applicable law.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the tracking number and carrier information.

Tracking information may take up to 48 hours to become active after the shipping confirmation is sent. If your tracking information has not updated after that time, please contact us and we will help check the shipment.

If an order is shipped in multiple packages, a separate tracking number may be provided for each package.

Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If you need to change the address, contact us at contact@friomotor.com as soon as possible. We will do our best to update it, but changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated as included at checkout, these charges are the responsibility of the recipient. FRIOMOTOR does not control these charges or customs processing times.

We recommend checking with your local customs authority before ordering if you are unsure what charges may apply.

Lost, Delayed, or Missing Packages

If your package has not arrived within the estimated delivery period, please check the tracking information and confirm that the shipping address on your order is correct.

For packages marked as delivered but not received, please check around the delivery location and with household members, neighbors, or the carrier. If you still cannot locate the package, contact us at contact@friomotor.com with your order number so we can help investigate.

We will work with the carrier to address packages confirmed as lost in transit. Nothing in this policy limits any rights or remedies available under applicable consumer law.

Damaged or Incorrect Orders

Please inspect your package as soon as it arrives.

If an item is damaged during shipping or you receive the wrong product, contact us promptly at contact@friomotor.com. Include your order number, a description of the issue, and clear photos of the item and packaging whenever possible.

When the issue is caused by an error on our part, we will provide the necessary return instructions and a prepaid return shipping label.