Refund policy

Returns & Refunds

We want you to feel confident when shopping with Friomotor. If something isn’t right with your order, please contact us and we’ll be happy to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

- Unused and in the same condition in which it was received
- Complete with all original tags, accessories, and packaging
- Accompanied by a receipt or other proof of purchase

To request a return, email us at [contact@friomotor.com] with your order number and the reason for the return.

Please do not send your item back before contacting us, Because the addresses of the warehouse that ships the goods and the warehouse that receives the returned goods are different. Once your request has been reviewed and approved, we will provide the correct return address and instructions for sending your package. Items returned without prior authorization may not be accepted.

If the return is caused by an error on our part—such as a defective, damaged, or incorrect item—we will provide a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately at [contact@friomotor.com]

Please include your order number, a brief description of the issue, and clear photos whenever possible. We’ll review the information and work with you to resolve the problem as quickly as possible.

Items That Cannot Be Returned

The following items are not eligible for return:

- Personalized or custom-made products
- Sale or clearance items
- Gift cards

For personalized products, we will confirm the customization details with you before production begins. Please review all information carefully, as customized items cannot be returned once they have been made.

Exchanges

If you would like a different item, size, or version, please contact us first. The quickest option is usually to return the original item and let us know once the return package has been shipped.

After the return shipment has been confirmed, we will help arrange the replacement order.

Refunds

We will notify you after your return has been received and inspected. If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at [contact@friomotor.com]